Last Updated: July 31, 2026
Welcome to Alexa Transfers. These Terms and Conditions govern your access to our website and your use of our private transportation, airport transfer, hotel transfer, chauffeur, and related services.
By accessing our website, submitting a reservation, making a payment, or using any service provided by Alexa Transfers, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Alexa Transfers is a private transportation service provider based in Punta Cana, Dominican Republic. We offer private airport transfers, hotel transportation, chauffeur services, and other prearranged transportation services throughout Punta Cana and selected destinations in the Dominican Republic.
Alexa Transfers
Punta Cana, Dominican Republic
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320
By booking a transportation service with Alexa Transfers, you enter into an agreement with us and accept these Terms and Conditions on behalf of yourself and all passengers included in the reservation.
The person making the reservation is responsible for ensuring that all passengers understand and comply with these Terms and Conditions.
Reservations may be made through our website, booking system, telephone, WhatsApp, email, an authorized travel platform, or an approved travel partner.
A reservation is considered confirmed only after you receive a booking confirmation from Alexa Transfers or from the authorized platform through which the reservation was made.
You are responsible for providing complete and accurate information, including:
Alexa Transfers is not responsible for delays, missed pickups, additional costs, or service disruptions caused by incorrect, incomplete, or outdated information supplied by the customer.
After completing a reservation, you should receive a confirmation containing the main details of your service.
You must review the confirmation and notify us immediately if any information is incorrect. Failure to report an error may affect our ability to provide the service as requested.
Please retain your booking confirmation and payment receipt for your records.
Prices are displayed during the booking process and are based on the information provided by the customer, including the route, vehicle category, number of passengers, service date, waiting time, and any selected extras.
Unless otherwise stated, the confirmed price includes only the transportation service and the inclusions specifically shown in the reservation.
Additional charges may apply when:
Any applicable additional charge will be communicated whenever reasonably possible before the service is performed.
Currency conversion fees, foreign transaction fees, or bank charges imposed by the customer's financial institution are the customer's responsibility.
Payment may be required in full or in part at the time of booking, depending on the selected service, rate, or booking channel.
Payments may be processed by third-party payment providers such as Stripe, PayPal, card processors, banking institutions, or other authorized payment gateways.
Alexa Transfers does not store complete credit card details on its own servers.
A reservation may be canceled or suspended if payment is declined, reversed, disputed, or not completed within the required period.
The cancellation and refund conditions displayed during the booking process, included in your confirmation, or established by the third-party platform through which you booked will apply to your reservation.
To request a cancellation, contact Alexa Transfers using the contact details provided on this page and include your reservation number, passenger name, and service date.
Refund eligibility may depend on:
Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider, card issuer, or booking platform.
Bank charges, currency conversion differences, and payment processing fees may not be refundable when they are imposed by a third party.
Requests to modify a reservation are subject to availability and must be submitted as early as possible.
Changes may include:
A modification may result in a price adjustment. The original service cannot be guaranteed until the requested change has been confirmed by Alexa Transfers.
Customers booking an airport pickup must provide the correct airline, flight number, arrival date, and scheduled arrival time.
When flight monitoring is included, we may adjust the pickup time based on publicly available flight information. Flight monitoring does not guarantee that every airline update, gate change, diversion, or schedule modification will be received immediately.
If your flight number changes, your flight is canceled, you are rebooked, or your arrival airport changes, you must contact us as soon as possible.
Failure to provide updated flight details may result in the reservation being treated as a no-show.
Pickup instructions may vary depending on the airport, hotel, resort, villa, private residence, or other location.
The customer is responsible for reviewing and following the meeting instructions included in the booking confirmation or communicated by Alexa Transfers.
At locations where external transportation providers cannot enter a lobby, terminal, resort, or restricted area, the customer may be required to meet the driver at a designated gate, transportation area, or external entrance.
If you cannot locate your driver, contact Alexa Transfers before leaving the pickup area or arranging alternative transportation.
Reasonable waiting time may be included depending on the type of service reserved.
Waiting time begins at the confirmed pickup time or, for eligible airport services, according to the applicable flight arrival and meeting procedure.
Additional waiting time may be subject to availability and may incur an additional charge.
If the passenger does not arrive within the applicable waiting period and cannot be contacted, the reservation may be classified as a no-show.
A passenger may be considered a no-show when:
No-show reservations may be non-refundable, subject to the applicable booking and cancellation conditions.
If you expect to be delayed, contact us immediately. We will make reasonable efforts to accommodate the delay, but continued vehicle and driver availability cannot be guaranteed.
Delays caused by immigration, customs, baggage collection, airline procedures, hotel checkout, meetings, events, or other passenger-related circumstances may result in additional waiting charges or operational changes.
Vehicle images shown on our website are representative. The exact make, model, color, year, or configuration may vary.
Alexa Transfers may provide a vehicle of the reserved category or a vehicle with equal or greater passenger capacity and service level.
Vehicle substitutions may occur due to maintenance, availability, operational requirements, traffic restrictions, mechanical issues, or other circumstances.
Each vehicle has a maximum passenger and luggage capacity. Customers must provide accurate passenger and luggage information when booking.
The driver may refuse to transport passengers or luggage that exceed the safe or legal capacity of the assigned vehicle.
Oversized luggage, sports equipment, wheelchairs, strollers, mobility equipment, bicycles, golf bags, or other special items must be disclosed before confirmation.
If the reserved vehicle cannot safely accommodate the passengers and luggage due to inaccurate information, a larger vehicle or an additional vehicle may be required at the customer's expense and subject to availability.
Child seats must be requested in advance and are subject to availability.
The customer is responsible for providing the child's correct age, approximate weight, and any other information necessary to identify the appropriate seat type.
A parent or responsible adult must inspect and approve the installation before departure and remain responsible for supervising the child throughout the journey.
Passengers must behave respectfully and must not endanger the driver, other passengers, the vehicle, or members of the public.
The driver or Alexa Transfers may refuse or terminate service when a passenger:
In such circumstances, a refund may not be provided.
The customer may be responsible for reasonable repair, replacement, or specialist cleaning costs resulting from damage or excessive contamination caused by the passenger or members of the passenger's group.
This may include damage or contamination caused by:
Smoking and vaping are prohibited inside all vehicles.
Alcohol consumption may be restricted or prohibited depending on the vehicle, route, passenger age, and applicable law.
Illegal drugs, weapons, hazardous materials, and prohibited substances are not permitted in any Alexa Transfers vehicle.
Travel times shown on our website or booking system are estimates only.
Alexa Transfers cannot guarantee a specific arrival time when delays result from circumstances outside our reasonable control, including:
Customers should allow sufficient time for airport check-in, security procedures, immigration, meetings, excursions, or other scheduled activities.
The customer is responsible for selecting a pickup time that allows sufficient time to reach the airport and complete airline check-in and security procedures.
Alexa Transfers may provide a recommended pickup time, but the final decision remains with the customer unless otherwise expressly agreed.
We are not responsible for missed flights when the pickup time selected by the customer was insufficient or when the delay was caused by circumstances outside our reasonable control.
If you book through an online travel agency, marketplace, hotel, travel agent, tour operator, or other third party, that party's payment, cancellation, modification, and refund terms may also apply.
Requests involving payments processed by a third party may need to be submitted directly through that platform.
Alexa Transfers is not responsible for errors, omissions, unauthorized promises, or outdated information published by independent third parties unless confirmed by us in writing.
Alexa Transfers may use qualified employees, drivers, transportation partners, subcontractors, or other authorized service providers to fulfill a reservation.
We will make reasonable efforts to ensure that assigned providers meet appropriate operational, licensing, safety, and service requirements.
Alexa Transfers will not be responsible for failure or delay in performing a service when caused by events beyond our reasonable control.
These events may include:
When possible, we will attempt to offer a reasonable alternative, reschedule the service, or provide an appropriate remedy based on the circumstances and applicable law.
Nothing in these Terms and Conditions excludes or limits any consumer right or liability that cannot legally be excluded or limited.
Subject to applicable law, Alexa Transfers is not responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.
Alexa Transfers is not responsible for:
Passengers are responsible for checking the vehicle before leaving.
If you believe that an item was left in a vehicle, contact us as soon as possible. We will make reasonable efforts to locate and return the item but cannot guarantee recovery.
Reasonable delivery, shipping, storage, or handling charges may apply when returning lost property.
Alexa Transfers is not responsible for items lost, stolen, damaged, or left unattended during transportation.
You agree to use our website only for lawful purposes and not to:
We may restrict access, cancel fraudulent reservations, or report unlawful activity to the appropriate authorities.
We aim to keep our website and booking system available and accurate. However, uninterrupted or error-free access cannot be guaranteed.
We may temporarily suspend, modify, or discontinue website features for maintenance, security, updates, or operational reasons.
Unless otherwise stated, the Alexa Transfers name, logo, branding, website design, text, graphics, photographs, icons, booking content, and other materials are owned by or licensed to Alexa Transfers.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written authorization.
Personal information collected through our website and reservation system is handled according to our Privacy Policy.
By making a reservation, you authorize us to use the information necessary to process the booking, communicate with you, assign a driver, coordinate the service, process payment, and comply with legal obligations.
By providing an email address, phone number, or WhatsApp number, you authorize Alexa Transfers to contact you regarding your inquiry, reservation, payment, pickup instructions, driver assignment, schedule changes, or customer support.
Operational communications are necessary to perform the requested service and are not considered promotional messages.
If you experience a problem, please notify Alexa Transfers as soon as possible so that we have a reasonable opportunity to investigate and assist.
Complaints should include:
Contact us at info@alexatransfers.com or through WhatsApp at +1 (849) 917-5320.
These Terms and Conditions are governed by the laws of the Dominican Republic, including applicable consumer protection legislation.
Nothing in these Terms and Conditions is intended to restrict any mandatory rights granted to consumers under applicable law.
The parties should first attempt to resolve any complaint or dispute through direct communication and good-faith negotiation.
If a dispute cannot be resolved informally, either party may seek assistance from the competent consumer protection authority or pursue the remedies available under the laws of the Dominican Republic.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
Failure by Alexa Transfers to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other right.
Alexa Transfers may update these Terms and Conditions periodically to reflect changes in our services, booking procedures, legal requirements, or operational practices.
The updated version will be published on this page with a revised “Last Updated” date.
The terms in effect at the time of your confirmed reservation will generally apply to that reservation unless a change is required by law or agreed to by both parties.
If you have questions about these Terms and Conditions, please contact us:
Alexa Transfers
Punta Cana, Dominican Republic
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320
