Terms and Conditions

Last Updated: July 31, 2026

Welcome to Alexa Transfers. These Terms and Conditions govern your access to our website and your use of our private transportation, airport transfer, hotel transfer, chauffeur, and related services.

By accessing our website, submitting a reservation, making a payment, or using any service provided by Alexa Transfers, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. About Alexa Transfers

Alexa Transfers is a private transportation service provider based in Punta Cana, Dominican Republic. We offer private airport transfers, hotel transportation, chauffeur services, and other prearranged transportation services throughout Punta Cana and selected destinations in the Dominican Republic.

Alexa Transfers
Punta Cana, Dominican Republic
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320

2. Acceptance of These Terms

By booking a transportation service with Alexa Transfers, you enter into an agreement with us and accept these Terms and Conditions on behalf of yourself and all passengers included in the reservation.

The person making the reservation is responsible for ensuring that all passengers understand and comply with these Terms and Conditions.

3. Reservations

Reservations may be made through our website, booking system, telephone, WhatsApp, email, an authorized travel platform, or an approved travel partner.

A reservation is considered confirmed only after you receive a booking confirmation from Alexa Transfers or from the authorized platform through which the reservation was made.

You are responsible for providing complete and accurate information, including:

• Lead passenger's full name.
• Valid telephone or WhatsApp number.
• Email address.
• Pickup location.
• Drop-off location.
• Pickup date and time.
• Flight number and arrival or departure information.
• Hotel or accommodation name.
• Number of passengers.
• Number and approximate size of luggage items.
• Any required child seats or special assistance.

Alexa Transfers is not responsible for delays, missed pickups, additional costs, or service disruptions caused by incorrect, incomplete, or outdated information supplied by the customer.

4. Booking Confirmation

After completing a reservation, you should receive a confirmation containing the main details of your service.

You must review the confirmation and notify us immediately if any information is incorrect. Failure to report an error may affect our ability to provide the service as requested.

Please retain your booking confirmation and payment receipt for your records.

5. Prices and Currency

Prices are displayed during the booking process and are based on the information provided by the customer, including the route, vehicle category, number of passengers, service date, waiting time, and any selected extras.

Unless otherwise stated, the confirmed price includes only the transportation service and the inclusions specifically shown in the reservation.

Additional charges may apply when:

• The pickup or drop-off location changes.
• The customer requests additional stops.
• The number of passengers or luggage exceeds the reserved vehicle capacity.
• Additional waiting time is required.
• The service is extended beyond the original reservation.
• Additional equipment or special assistance is requested.
• Incorrect booking information causes additional operational costs.

Any applicable additional charge will be communicated whenever reasonably possible before the service is performed.

Currency conversion fees, foreign transaction fees, or bank charges imposed by the customer's financial institution are the customer's responsibility.

6. Payments

Payment may be required in full or in part at the time of booking, depending on the selected service, rate, or booking channel.

Payments may be processed by third-party payment providers such as Stripe, PayPal, card processors, banking institutions, or other authorized payment gateways.

Alexa Transfers does not store complete credit card details on its own servers.

A reservation may be canceled or suspended if payment is declined, reversed, disputed, or not completed within the required period.

7. Cancellations and Refunds

The cancellation and refund conditions displayed during the booking process, included in your confirmation, or established by the third-party platform through which you booked will apply to your reservation.

To request a cancellation, contact Alexa Transfers using the contact details provided on this page and include your reservation number, passenger name, and service date.

Refund eligibility may depend on:

• The time remaining before the scheduled pickup.
• The rate or product selected.
• Whether the vehicle or driver has already been dispatched.
• Whether the booking was made through a third-party platform.
• Any non-refundable expenses already incurred.

Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider, card issuer, or booking platform.

Bank charges, currency conversion differences, and payment processing fees may not be refundable when they are imposed by a third party.

8. Changes to a Reservation

Requests to modify a reservation are subject to availability and must be submitted as early as possible.

Changes may include:

• Pickup date or time.
• Flight information.
• Pickup or drop-off location.
• Vehicle category.
• Passenger count.
• Luggage quantity.
• Child seat requirements.
• Additional stops.

A modification may result in a price adjustment. The original service cannot be guaranteed until the requested change has been confirmed by Alexa Transfers.

9. Airport Pickups and Flight Information

Customers booking an airport pickup must provide the correct airline, flight number, arrival date, and scheduled arrival time.

When flight monitoring is included, we may adjust the pickup time based on publicly available flight information. Flight monitoring does not guarantee that every airline update, gate change, diversion, or schedule modification will be received immediately.

If your flight number changes, your flight is canceled, you are rebooked, or your arrival airport changes, you must contact us as soon as possible.

Failure to provide updated flight details may result in the reservation being treated as a no-show.

10. Meeting the Driver

Pickup instructions may vary depending on the airport, hotel, resort, villa, private residence, or other location.

The customer is responsible for reviewing and following the meeting instructions included in the booking confirmation or communicated by Alexa Transfers.

At locations where external transportation providers cannot enter a lobby, terminal, resort, or restricted area, the customer may be required to meet the driver at a designated gate, transportation area, or external entrance.

If you cannot locate your driver, contact Alexa Transfers before leaving the pickup area or arranging alternative transportation.

11. Waiting Time

Reasonable waiting time may be included depending on the type of service reserved.

Waiting time begins at the confirmed pickup time or, for eligible airport services, according to the applicable flight arrival and meeting procedure.

Additional waiting time may be subject to availability and may incur an additional charge.

If the passenger does not arrive within the applicable waiting period and cannot be contacted, the reservation may be classified as a no-show.

12. No-Shows

A passenger may be considered a no-show when:

• The passenger is not present at the confirmed pickup point.
• The passenger does not follow the provided meeting instructions.
• The passenger cannot be contacted using the information supplied.
• The passenger leaves the pickup location without notifying us.
• Incorrect flight, hotel, date, time, or contact information prevents the service from being completed.
• The applicable waiting period expires.

No-show reservations may be non-refundable, subject to the applicable booking and cancellation conditions.

13. Passenger Delays

If you expect to be delayed, contact us immediately. We will make reasonable efforts to accommodate the delay, but continued vehicle and driver availability cannot be guaranteed.

Delays caused by immigration, customs, baggage collection, airline procedures, hotel checkout, meetings, events, or other passenger-related circumstances may result in additional waiting charges or operational changes.

14. Vehicle Assignment

Vehicle images shown on our website are representative. The exact make, model, color, year, or configuration may vary.

Alexa Transfers may provide a vehicle of the reserved category or a vehicle with equal or greater passenger capacity and service level.

Vehicle substitutions may occur due to maintenance, availability, operational requirements, traffic restrictions, mechanical issues, or other circumstances.

15. Passenger and Luggage Capacity

Each vehicle has a maximum passenger and luggage capacity. Customers must provide accurate passenger and luggage information when booking.

The driver may refuse to transport passengers or luggage that exceed the safe or legal capacity of the assigned vehicle.

Oversized luggage, sports equipment, wheelchairs, strollers, mobility equipment, bicycles, golf bags, or other special items must be disclosed before confirmation.

If the reserved vehicle cannot safely accommodate the passengers and luggage due to inaccurate information, a larger vehicle or an additional vehicle may be required at the customer's expense and subject to availability.

16. Child Seats

Child seats must be requested in advance and are subject to availability.

The customer is responsible for providing the child's correct age, approximate weight, and any other information necessary to identify the appropriate seat type.

A parent or responsible adult must inspect and approve the installation before departure and remain responsible for supervising the child throughout the journey.

17. Passenger Conduct

Passengers must behave respectfully and must not endanger the driver, other passengers, the vehicle, or members of the public.

The driver or Alexa Transfers may refuse or terminate service when a passenger:

• Acts violently, abusively, or threateningly.
• Is excessively intoxicated.
• Possesses illegal substances or prohibited items.
• Attempts to exceed vehicle capacity.
• Damages or contaminates the vehicle.
• Distracts or interferes with the driver.
• Requests the driver to violate traffic or safety laws.
• Creates a serious safety or operational risk.

In such circumstances, a refund may not be provided.

18. Damage and Cleaning Charges

The customer may be responsible for reasonable repair, replacement, or specialist cleaning costs resulting from damage or excessive contamination caused by the passenger or members of the passenger's group.

This may include damage or contamination caused by:

• Spilled food or beverages.
• Smoking or vaping.
• Vomiting.
• Broken interior components.
• Damage to seats, doors, windows, or luggage areas.
• Improper handling of equipment or luggage.

19. Smoking, Alcohol, and Illegal Substances

Smoking and vaping are prohibited inside all vehicles.

Alcohol consumption may be restricted or prohibited depending on the vehicle, route, passenger age, and applicable law.

Illegal drugs, weapons, hazardous materials, and prohibited substances are not permitted in any Alexa Transfers vehicle.

20. Travel Time and Delays

Travel times shown on our website or booking system are estimates only.

Alexa Transfers cannot guarantee a specific arrival time when delays result from circumstances outside our reasonable control, including:

• Traffic congestion.
• Road closures.
• Accidents.
• Police or security checkpoints.
• Weather conditions.
• Flooding.
• Construction.
• Public demonstrations.
• Government restrictions.
• Airport congestion.
• Events or resort access procedures.

Customers should allow sufficient time for airport check-in, security procedures, immigration, meetings, excursions, or other scheduled activities.

21. Customer Responsibility for Departure Transfers

The customer is responsible for selecting a pickup time that allows sufficient time to reach the airport and complete airline check-in and security procedures.

Alexa Transfers may provide a recommended pickup time, but the final decision remains with the customer unless otherwise expressly agreed.

We are not responsible for missed flights when the pickup time selected by the customer was insufficient or when the delay was caused by circumstances outside our reasonable control.

22. Third-Party Booking Platforms

If you book through an online travel agency, marketplace, hotel, travel agent, tour operator, or other third party, that party's payment, cancellation, modification, and refund terms may also apply.

Requests involving payments processed by a third party may need to be submitted directly through that platform.

Alexa Transfers is not responsible for errors, omissions, unauthorized promises, or outdated information published by independent third parties unless confirmed by us in writing.

23. Independent Service Providers

Alexa Transfers may use qualified employees, drivers, transportation partners, subcontractors, or other authorized service providers to fulfill a reservation.

We will make reasonable efforts to ensure that assigned providers meet appropriate operational, licensing, safety, and service requirements.

24. Force Majeure

Alexa Transfers will not be responsible for failure or delay in performing a service when caused by events beyond our reasonable control.

These events may include:

• Severe weather or natural disasters.
• Hurricanes, tropical storms, flooding, or earthquakes.
• Road closures or major traffic incidents.
• Government actions or travel restrictions.
• Public health emergencies.
• Strikes or civil disturbances.
• Airline or airport disruptions.
• Security incidents.
• Mechanical failure despite reasonable maintenance.
• Telecommunications, payment, or technology outages.

When possible, we will attempt to offer a reasonable alternative, reschedule the service, or provide an appropriate remedy based on the circumstances and applicable law.

25. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any consumer right or liability that cannot legally be excluded or limited.

Subject to applicable law, Alexa Transfers is not responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.

Alexa Transfers is not responsible for:

• Missed flights caused by insufficient pickup time selected by the customer.
• Losses resulting from inaccurate booking information.
• Items left inside a vehicle.
• Airline, hotel, resort, immigration, customs, or airport delays.
• Actions or omissions of unrelated third parties.
• Losses caused by events of force majeure.

26. Lost Property

Passengers are responsible for checking the vehicle before leaving.

If you believe that an item was left in a vehicle, contact us as soon as possible. We will make reasonable efforts to locate and return the item but cannot guarantee recovery.

Reasonable delivery, shipping, storage, or handling charges may apply when returning lost property.

Alexa Transfers is not responsible for items lost, stolen, damaged, or left unattended during transportation.

27. Website Use

You agree to use our website only for lawful purposes and not to:

• Submit false or fraudulent reservations.
• Attempt unauthorized access to the website or booking system.
• Disrupt or damage the website.
• Upload malicious software.
• Copy or exploit website content without authorization.
• Use automated systems to interfere with reservations or availability.
• Impersonate another person or organization.

We may restrict access, cancel fraudulent reservations, or report unlawful activity to the appropriate authorities.

28. Website Availability

We aim to keep our website and booking system available and accurate. However, uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend, modify, or discontinue website features for maintenance, security, updates, or operational reasons.

29. Intellectual Property

Unless otherwise stated, the Alexa Transfers name, logo, branding, website design, text, graphics, photographs, icons, booking content, and other materials are owned by or licensed to Alexa Transfers.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written authorization.

30. Privacy and Personal Information

Personal information collected through our website and reservation system is handled according to our Privacy Policy.

By making a reservation, you authorize us to use the information necessary to process the booking, communicate with you, assign a driver, coordinate the service, process payment, and comply with legal obligations.

31. Communications

By providing an email address, phone number, or WhatsApp number, you authorize Alexa Transfers to contact you regarding your inquiry, reservation, payment, pickup instructions, driver assignment, schedule changes, or customer support.

Operational communications are necessary to perform the requested service and are not considered promotional messages.

32. Complaints and Service Issues

If you experience a problem, please notify Alexa Transfers as soon as possible so that we have a reasonable opportunity to investigate and assist.

Complaints should include:

• Reservation number.
• Passenger name.
• Date of service.
• Description of the issue.
• Relevant photographs, receipts, or supporting information.

Contact us at info@alexatransfers.com or through WhatsApp at +1 (849) 917-5320.

33. Governing Law

These Terms and Conditions are governed by the laws of the Dominican Republic, including applicable consumer protection legislation.

Nothing in these Terms and Conditions is intended to restrict any mandatory rights granted to consumers under applicable law.

34. Dispute Resolution

The parties should first attempt to resolve any complaint or dispute through direct communication and good-faith negotiation.

If a dispute cannot be resolved informally, either party may seek assistance from the competent consumer protection authority or pursue the remedies available under the laws of the Dominican Republic.

35. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

36. No Waiver

Failure by Alexa Transfers to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other right.

37. Changes to These Terms

Alexa Transfers may update these Terms and Conditions periodically to reflect changes in our services, booking procedures, legal requirements, or operational practices.

The updated version will be published on this page with a revised “Last Updated” date.

The terms in effect at the time of your confirmed reservation will generally apply to that reservation unless a change is required by law or agreed to by both parties.

38. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Alexa Transfers
Punta Cana, Dominican Republic
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320