Privacy Policy
Last Updated: July 31, 2026
Welcome to Alexa Transfers. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book any of our private transportation services. By accessing or using this website, you agree to the practices described in this Privacy Policy.
Who We Are
Alexa Transfers is a private transportation company based in Punta Cana, Dominican Republic, specializing in airport transfers, hotel transportation, private rides, chauffeur services, and personalized transportation experiences throughout the Dominican Republic.
If you have any questions regarding this Privacy Policy, please contact us:
Alexa Transfers
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320
Information We Collect
When you contact us or make a reservation, we may collect the following information:
- Full Name
- Email Address
- Phone Number
- WhatsApp Number
- Flight Information
- Hotel or Accommodation Details
- Pickup and Drop-off Locations
- Passenger Count
- Special Requests
- Payment Information (processed securely by third-party payment providers)
We may also automatically collect technical information including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Statistics
- Cookies
- Pages Visited
- Referral Sources
How We Use Your Information
Your information is used exclusively to:
- Process and manage reservations.
- Confirm your bookings.
- Coordinate airport pickups.
- Monitor flight arrivals and delays.
- Assign transportation services to drivers.
- Provide customer support.
- Respond to inquiries.
- Improve our services and website.
- Prevent fraud and unauthorized activity.
- Comply with legal and regulatory obligations.
We never sell or rent your personal information.
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers such as Stripe, PayPal, or other secure payment gateways. Alexa Transfers never stores your complete credit card information. Payment providers maintain their own privacy and security policies.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember user preferences, analyze website traffic, improve performance, and optimize marketing campaigns. You may disable cookies at any time through your browser settings.
Google Analytics
We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects anonymous information such as pages visited, session duration, browser type, device type, and general geographic location. This information is used solely to improve our website and customer experience.
Google Maps
Our website may display embedded Google Maps. When using these maps, Google may collect certain technical information according to its own Privacy Policy. Alexa Transfers does not control how Google processes this information.
Booking Information
Information provided during the booking process is used to schedule transportation services, assign drivers, monitor flight arrivals, provide customer support, and communicate important updates regarding your reservation. Only the information necessary to perform the transportation service is shared with the assigned driver.
Information Sharing
We may share limited personal information only when necessary with:
- Assigned Drivers
- Payment Processing Providers
- Technology and Hosting Providers
- Government Authorities when legally required
We never sell, trade, or rent your personal information to third parties.
Data Security
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing transportation services, customer support, accounting requirements, and legal obligations. After this period, your information is securely deleted or anonymized.
Your Rights
Depending on your country of residence, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal data.
- Withdraw consent.
- Object to certain processing activities.
- Request a copy of your stored personal information.
To exercise any of these rights, please contact us using the information provided above.
Third-Party Websites
Our website may contain links to third-party websites. Alexa Transfers is not responsible for the privacy practices, content, or security of external websites.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
International Visitors
If you access our website from outside the Dominican Republic, you understand and agree that your information may be transferred to and processed in the Dominican Republic or other countries where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be published on this page along with the updated revision date. We encourage users to review this page periodically.
Contact Us
If you have any questions regarding this Privacy Policy or the way Alexa Transfers handles your personal information, please contact us:
Alexa Transfers
Punta Cana, Dominican Republic
Email: info@alexatransfers.com
Phone / WhatsApp: +1 (849) 917-5320